Job Description
Description The Birthday Party Host/Party Crew is responsible for safety and guest satisfaction during parties. This part-time position reports directly to the Youth Program Director.
Essential Duties and Responsibilities - Requires strong communication skills, both verbal and written
- Must have leadership capability
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Must have strong time-management skills
- Ability to multi-task and prioritize
- Must demonstrate the desire to work with kids
- Must be able to work and communicate effectively with kids and their parents
- Must supervise participants and ensure the playing/performance area is safe for all participants
- Must be able to work irregular shifts to include, nights, weekends, and holidays as needed
- Perform other duties and responsibilities as needed, required, or assigned by the Youth Program Director and/or the General Manager.
Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to communicate in languages other than English is preferred.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Understanding and use of a Windows-based computer workstation is required. Use of peripheral devices is strongly preferred (e.g. scanners, cameras (still and motion), bar code readers, etc).
Qualifications Party Host Tasks
- Prepare party room and lanes/gym/courts prior to the start of party with all necessary supplies (i.e.-sports equipment, plates, napkins, etc.)
- Ensure party has been paid in full prior to the start of party
- Communicate with the kitchen regarding food orders
- Communicate effectively with parents regarding activities, as well as any preferred changes
- Assist and communicate with fellow Youth Programming Staff
- Lead activities while maintaining high energy, focus and attention of participants
- Ensure the participants are actively engaged and are having fun
- Deliver and serve food and beverages
- Clean party room and playing surfaces in a timely manner
Customer Service
- In order to provide the best possible guest service, party hosts will take time with parents and orient them to the facility and their party areas
- Party Hosts are expected to have detailed knowledge of the facility and programs offerings
- Party Hosts will be responsible with distributing hand-outs and information updates to their guests
Supervision
- Party Hosts are directly supervised by the Youth Program Director
- Party Hosts are indirectly supervised by the General Manager and Manager on Duty
Physical Demands:
Standing: Constantly (>66%)
Sitting: Rarely (<10%)
Walking/Running: Constantly (>66%)
Bending/stooping: Constantly (>66%)
Reaching/twisting: Frequently (33-66%)
Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)
Hearing: Constantly (>66%)
Talking/shouting: Constantly (>66%)
Seeing: Constantly(>66%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The Birthday Party Host will normally work in an indoor, temperature and humidity controlled environment. Occasionally, there will be exposure to outside weather conditions.
- The noise level in the work environment is usually moderate to loud.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EASTERN SPORTS MANAGEMENT
Job Tags
Holiday work, Part time, Gangs, Shift work, Night shift,