Job Description

Workday HRIS Support Administrator

The HRIS Administrator role is responsible for working closely with the HRIS team to build impactful partnerships with various functional areas to provide HR system administration and support. This position will play a critical role in optimizing Workday, exceeding user expectations, and driving business outcomes.

This position is primarily remote; however, the manager expects the employee to be present at the New York office whenever they are on-site. The employee will be responsible for covering their own travel expenses.

Responsibilities

User Query / Issue Handling

• Serve as the initial point of contact for Workday queries and requests.
  

• Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service.
  

• Monitor and address end-user support inquiries via Workday Support mailbox by categorizing and recording reported queries and monitoring issues from start to resolution.
  

• Investigate, identify, and document technical issues, provide resolutions, escalate unresolved problems to a higher level of support, and communicate updates to all stakeholders.
  

• Create and maintain the ticketing system and escalate tickets to the appropriate team member.
  

• Meet or exceed SLAs in response to resolving tickets and requests.
  

• Perform weekly audits of the ticketing system for accuracy and timely resolution.
  

• Train users on processes and functionality of Workday, as needed.
  

HRIS Team Support

• Collaborate with HR, IT, Finance, and other cross-functional teams as needed.
  

• Work on requirements and testing of Workday and connected downstream systems (e.g., SharePoint).
  

• Ensure up-to-date documentation of system functionality and processes (e.g., user guides, business process workflows).
  

• Support the HRIS team in upgrades, patches, testing, and other technical projects as assigned.
  

• Participate in the ongoing design, configuration, deployment, and maintenance of Workday projects.
  

• Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures.
  

• Leverage resources within Workday Community to identify processes to streamline and improve system functionality and usage.
  

• Develop and maintain simple to complex custom Workday reports (Advanced, Matrix, Composite) using Workday Report Writer.
  

• Run and distribute scheduled reports and support business requests for ad hoc report generation.
  

• Assist with creating and loading EIBs as needed.
  

Skills & Qualifications

• Education: Bachelor’s degree.
  

• Experience: 2-3 years of experience with Workday.
  

• Experience working with confidential and sensitive HR/payroll information and critical business processes.
  

• Proficiency in Microsoft Office.
  

• Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues.
  

• Ability to manage multiple high-priority tasks and adjust to shifting priorities while meeting deadlines.
  

• Demonstrated ability to quickly adapt to new processes.
  

• Excellent communication and collaboration skills.
  

• Must be a self-starter, able to work independently with a proactive working style.
  

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