HRIS Technical Support Job at Addison Group, Huntingdon Valley, PA

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  • Addison Group
  • Huntingdon Valley, PA

Job Description

Exciting opportunity for someone who loves the challenge of solving problems. Responsibilities include (but are not limited to):

Support of existing and new clients as follows:

  • Using the UKG Ready (Kronos) system to update technical requirement for our operation and clients.
  • Support clients and internal staff with complex payroll, HR and timekeeping support needs
  • Train clients and internal staff on UKG Ready
  • Complete support requests
  • Researches/resolve issues as quickly as possible while clearly communicating status and ETC with client
  • Resolving technical issues including PTO, TLM, Advanced Scheduler, Onboarding, Recruiting, Check Lists, Workflows, Benefit Enrollments etc

Required Experience

  • Experience with UKG Ready (Kronos) timekeeping, payroll and/or HR and customer service
  • Hubspot CRM
  • Utilizing various resources to research and resolve basic and complex inquires
  • History of organized management of multiple simultaneous support cases.
  • History of consistent productivity
  • History of exceeding expectations with clients and team members
  • History of consistently delivering quality service under any circumstance

Required Skills/Attributes

  • Excellent/Prompt attendance is a must
  • Insightful interpersonal skills
  • Embrace advanced training as needed to continuously improve
  • Excel & Word knowledge
  • Rest API experience is a Major Plus
  • Able to work overtime as needed
  • 2+ years using and supporting UKG Ready (Kronos)
  • Understanding and experience with profile based configuration in HCM system
  • Ability to "think outside the box" and test "what if" scenarios without risking service interruption of malfunction of existing functionality

Salary listed is based on experience .Required experience:

  • PAYROLL, TLM & HRIS EXPERIENCE - 2 years

Job Tags

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