Live Chat and Email Support Agents Job at HelpFlow, Miami, FL

S0lBankzV2FpS3lkMURvVFlkZlF5bmkzdkE9PQ==
  • HelpFlow
  • Miami, FL

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.
HelpFlow

Job Tags

Remote work, Work from home, Shift work,

Similar Jobs

Highbrow LLC

Workday Reporting Analyst - HCM & Dashboards Job at Highbrow LLC

 ...advanced reporting solutions. The ideal candidate has over 3 years of experience in report writing across various HCM domains and is proficient in Workday. Responsibilities include troubleshooting issues, developing calculated fields, and mentoring team members. This role... 

Goldfish Medical Staffing

Physician Hematology/Oncology - Competitive Salary Job at Goldfish Medical Staffing

 ...in town makes getting to DENVER only a short flight away. Eye-catching landscapes to admire while skiing, hunting, fishing, hiking, golfing, boating, or camping! Concerts & live music, art gallery, playhouse, museums, sports events . A pleasant variety of... 

WellMed San Antonio - Optum

Hospitalist - Physician Job at WellMed San Antonio - Optum

Hospitalist - Physician at WellMed San Antonio - Optum summary: The Hospitalist Physician at WellMed, part of Optum, provides comprehensive inpatient care to geriatric patients with Medicare Advantage in a collaborative, quality-focused environment. The role emphasizes...

Sittercity

Reliable babysitter needed for 2 kids on weekends and evenings Job at Sittercity

Hi, were looking for a reliable babysitter for our two children, aged infant and elementary. The position starts on October 21, 2025, and requires availability on Sundays, Wednesdays, Thursdays, Fridays, and Saturdays from 3:00 PM to 5:00 AM. You should have experience...

Sage Hospitality Group

Starbucks Franchise Store Manager Job at Sage Hospitality Group

 ...team at The Rally Hotel!This position will be posted for the next 30 days, or until it is filled.**Job Overview**Plan and manage the Starbucks or Coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/...