About the job Non-voice Customer Service Representatives (Email/Chat) | On-site We are seeking a highly skilled and motivated Blended Customer Service Representative to join our team and provide outstanding customer support to our offshore client. As a Blended Customer Service Representative, your responsibilities will include managing customer inquiries and resolving issues via email, chat, and, when necessary, inbound and outbound voice calls. You will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our client's business. Qualifications With at least 6 months voice call center experience handling US accounts (preferred). With at least 6 months experience as an Email/Chat Support handling US accounts. Min Typing Speed of 40-50 wpm with 95% accuracy (faster preferred). Grammar Assessment passing score > 32/40 (80%) Excellent comprehension skills with a perfect score of 15/15 (100%) . Experience in sales is a plus. Outstanding written and verbal communication skills , great email, chat, social media, phone etiquette . Genuine care for customers & clients. Customer focus and adaptability to different personality types. Ability to ask prying questions and diffuse tense situations. Knowledge of CRM platforms is a plus. Flexibility to work in shifts, including weekends and holidays. Requirements Full-time Graveyard Shift 5 days a week, 2 days off, rdots when needed Salary for this position will depend on the candidate's level of qualifications and experience. Not presently employed by another company. Responsibilities Handle inbound order entry and order status calls from new and existing customers. Assist customers with queries via Emails/Chats and deal with multiple customers at the same time. Follow communication scripts when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Meet personal/team qualitative and quantitative targets. Disclaimer This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the company. Management reserves the right to modify, add, or remove duties as necessary. Salary and benefits: Basic + De Minimis Allowances + Night Differential (when applicable). Salary Range stated is approximate and subject to variation based on candidate's skillset and the specific account they will handle. Salary discussions and negotiations can take place during the final interview phase. Why work for us Join the EastWest BPO family and take advantage of our commitment to your career growth. We believe in the importance of our staff and recognize them as the driving force behind our success. Our training and development programs are ongoing, as we continuously invest in our people to equip them with the necessary skills for their improvement. Free lodging for 2 months Full salary pay upon training Free meal during training HMO Medical / Dental Coverage Career Growth and Learning Allowances (Rice, Clothing, Laundry, Meal) For permanent position with full Government-Mandated Employee Benefits Performance & Loyalty Bonus Frequent disinfection, fogging of workplace Opportunities for Growth & Promotion Employee shuttle services Company retreats and off-site events Meeting awesome people / honing your social skills / make new friends Take care, and thank you for your attention.
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