Job Description

As a dedicated Physical Damage Specialist, you will within defined guidelines and framework, responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. Drives USAA's financial strength by ensuring accuracy and quality of third-party vendors’ work product. Works to resolve problems with a focus on the mission and exceptional member experiences. Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable. Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract. Collaborates with 3PRM on vendor footprint to balance member needs and operational resources. Responsible for complaint and payment discrepancy resolution within the vendor MOI. Provide direction as needed on borderline Total Loss situations. Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed. Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance. Support workload surges and/or Catastrophe Operations, as needed. Assist with handling output/efficiency and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions). Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

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