Job Description

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Summary

As a Fine Jewelry Sales colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex and create shopping experiences that make every customer feel welcomed and comfortable in the Jewelry and Watch Complex. This includes meeting sales goals, promoting our loyalty and warranty programs, and building relationships with customers through our clientele program. In this role, you will continually demonstrate superior product knowledge to educate and assist your customer in selecting and purchasing items that meet their tastes, preferences and budget. 

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 

Access the full menu of benefits offerings   here.

What you will do

• Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Support customers who are using devices to shop and compare
• Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
• Participate in ongoing product knowledge training through both technology and vendor partners
• Use point of sale technology and applications to assist in selling and fulfilling of customer orders
• Participate in pre-selling and sales-driving events, including trunk shows
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
• Ensure proper processing, presentation, organization, storing and replenishment of stock
• Adhere to asset protection programs and procedures to ensure audit compliance
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who you are

• Flexible availability, including days, evenings, weekends and holidays
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
• Resourceful and able to adapt quickly to changing priorities
• 1-2 years of related experience required

Essential Physical Requirements

• Maintaining a stationary position, walking and reaching with hands and arms
• Reaching, including above eye level, crouching, kneeling, stooping and color vision 
• Frequent use of computers, handheld electronic equipment and cash registers
• Requires close vision, color vision and ability to adjust focus
• Lifting and moving items weighing up to 25 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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