Job Description

Service Coordinator- Capital Hot Tubs

With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.

Daily Duties:

• Provide energetic, genuinely caring, and fun service to our spa customer family and coworkers in all tasks! Ensuring staff and customers alike always hear your smile through the phone and feel you are always willing to lend a helping hand
• Field inbound calls all day as the Service Coordinator is the first person on phones. Identifying customers needs to provide the proper solution: Live guidance, create and schedule a service call, or escalate for Service/Ops Manager review
• Scheduling and maintaining 7 service/valet technician schedules
• Manage inventory for all office and warehouse small equipment/supplies
• Shipping products and receiving parts/office supplies
• Entering, maintaining, and growing monthly valet services/contracts
• Create and maintain accurate and detailed data entry for multiple services
• Focused and specialized tasks assigned such as leading autoship services, warranty, or post sales coordination/follow-up.

Requirements:

• We expect bright people who feed off of rolling up their sleeves to blaze through tasks like a ninja in a fruit ninja game. Always ready for more and getting a thrill from accomplishing so much in a single day every day.
• Must be energetic with the desire to make each day a great day. This is not an office where you can float by doing the bare minimum or keeping your head down. Do not leave your personality at home!
• Outstanding time management and organizational skills that would make your watch and calendar jealous

Qualifications:

• 2+ years experience in a high call volume position dealing with a large diversity of customer inquiries and issues
• 2+ years experience with CRM's, scheduling applications/software, Outlook, various other Microsoft Office applications, and general office administrative duties

Job Tags

Similar Jobs