Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

From strategy to execution, the Government & Public Sector practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world. 

The opportunity 

Our Government Health and Human Services (HHS) team collaborates with state agencies across the country, helping them manage human services, Medicaid, public health, behavioral health and other essential services to achieve agency outcomes. Our HHS team is committed to empowering state agencies with tailored services that drive significant improvement. By adopting a results-driven method to project and program management, our collaborative approach leads to meaningful and lasting outcomes for the communities you serve. Our broad portfolio of services is aimed at driving relevant, tangible results. We believe that integration fosters innovation. Unprecedented challenges require support that is connected, responsive and insightful. Are you ready to join our team and help build a better working world?

Your key responsibilities 

Your key responsibilities as a Senior Manager on the Human Services (HHS) team include serving as a key resource in managing the day-to-day activities in support of building relationships throughout the Human Services agencies and departments while driving growth and delivery activities. We anticipate up to 60% of your time involving new business development, origination activities and capture efforts, while 40% of your time will be focused on delivering on new business sold to your client. You will contribute to project delivery by overseeing, participating in and reviewing the parameters of the consulting work under contract; participating in resource planning and development; and managing both contract and client expectations.

Key capabilities that you should be prepared to bring to client-facing and internal teams include: 

• Experience working in and/or with various state Human Services organizations to include policy, process and platforms as a state employee, outside vendor, or both 
• Knowledge and expertise of Human Services programs within state agencies, including behavioral health, child warfare services, childcare and child support, and eligibility system strategy, integration, or support
• Demonstrated working knowledge and aptitude in some of our key capabilities (e.g., Program Management Office functions, project oversight and management, applicable industry platforms and technologies) 
• Encouragement and facilitation of collaboration among team members and promoting an inclusive environment 
• Effective organization and time management skills with the ability to multitask and adhere to project deadlines 
• Ability to lead certain engagement activities from planning through to execution 
• Contributions to business development and client pursuit activities by preparing proposals, marketing presentations for potential clients and thought leadership brochures 
• Ability to communicate issues, status and thought leadership to partners and clients 
• Ability to build impactful relationships with key influencers to effectively manage work and generate new business opportunities 
• Ability to share leading practices and insights about current industry or subject-matter topics with EY US leaders, proposal teams and clients 
• Ability to build, manage and motivate high-performing teams, including supporting people-related initiatives (e.g., recruitment, retention, training, competency development) 
• Ability to develop people through effective leadership, coaching, mentoring and performance assessment of all levels

To qualify for the role you must have 

• A bachelor's degree from an accredited college or university with an emphasis on Finance, Accounting, Business or a related field
• A minimum of eight years of relevant industry or consulting experience, with the ability to show a significant client impact and results, and experience leading teams through deliverables
• Knowledge and experience working for a state agency in the following areas of Human Services: 
  • Project or program centralization or transformation 
  • Business operating model assessment or creation 
  • Strategic alignment frameworks 
  • Resource planning and management 
  • Innovation collaboration and management 
  • Organizational change management 
  • Process improvement 
• Expertise within the following areas of Human Services; behavioral health, child welfare services, childcare and child support, and eligibility system support
• Demonstrated ability to develop long-term client relationships and a portfolio of new business
• Demonstrated ability to mentor and develop staff
• Strong analytical and problem-solving skills
• Ability to obtain and maintain a secret clearance or higher is preferred

The GPS practice’s staffing model is to assign resources to projects aligned to the office within the metropolitan area for which you have been hired; however, in certain circumstances, travel may be required within and/or beyond your geographic region based on client and project needs. Within the SLED practice, the flexibility to travel up to approximately 40% is preferred. 

Ideally, you’ll also have 

• Portfolio management experience 
• Project management experience 
• Scrum master certification 
• Lean Six Sigma master black belt 

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $148,900 to $340,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $178,700 to $386,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here for additional information.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com

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