Job Description

About us:

Black Pearl is a bubble tea company that has multiple locations in Tri State area. We are always looking for amazing team members to join us on our journey. Our mission is to be the best bubble tea brand and provider in the US. We do this through our higher quality drinks, values and customer service. Come join us!

Position Title: Store Manager

Location: Smith Haven Mall, Lake Grove, NY

Yearly Salary: $55.000-65,000

Job Summary:

The store manager is responsible for leading all team members in the efficient and profitable operation of a Black Pearl bubble tea store. He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistently fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our principles and rules.

Store Operations:

• Develops and executes sales and profit plans that are in-line with budgetary goals.
• Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
• Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
• Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
• Maintains a clean well-merchandised store, following visual presentation plans and standards.
• Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.

Product:

• Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Ensures that all Company food offerings maintain the highest quality.
• Ensures that all team members are educated on our products and services, by developing an understanding of our various types of tea or non tea products, blends and brews, as well as knowledge of tea regions, and the various differences in flavor and blends.
• Tastes drink and food products on a per shift basis for quality assurance.

Training & Development:

• Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
• Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
• Ensures each team member has received proper training to perform as a Tearista or shift supervisor efficiently.
• Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
• Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

Qualifications:

• College education preferred. 1 years of retail management experience required.
• Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
• Must be able to work overtime, including weekends, evenings and special events as needed.
• Well-organized, detail-oriented and able to multi-task.
• Must have effective problem solving/decision making abilities.
• This position will require frequent standing and use of hands and arms.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, beverages, and work with sharp objects.
• Must have excellent verbal and written English communication skills.

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